Manager, Customer Activation

Overview

Lead and develop a team of five Customer Activation Managers, owning their performance, growth, and day-to-day support — in person, in the Toronto office from Tuesdays to Thursdays. Own the team's results against realized TPV (total payment volume) and other revenue-tied activation metrics. Standardize onboarding playbooks across scenarios so customers get a consistent experience regardless of which CAM they work with. Build out playbooks, processes, and metrics for multi-product adoption beyond the first 30 days, extending focus across the full 120-day journey. Develop deep product fluency across Float's full payments suite — not just cards — and translate that understanding into how the team designs and runs the customer onboarding journey. Get into the weeds on individual accounts — diagnose blockers, unstick stalled activations, and coach CAMs through complex situations. Bring rigor and follow-up discipline to the team's sales-like motion, holding reps accou...