Manager Consumer Operations Experience & Transformation

*MANAGER CONSUMER OPERATIONS EXPERIENCE & TRANSFORMATION*
 
*WHAT IS THE OPPORTUNITY?*
Responsible for managing the day-to-day relationship with Lines of Business and maintaining a holistic, data-driven view of their overall client and colleague experience - identifying touch points within the organization and implementing improvement opportunities to ensure successful client/colleague experience from all aspects of onboarding, digital, client experience, and operations delivery. The C&O Experience and Transformation Manager builds relationships across the LOBs and Operations, leverages these to simplify and transform existing technology enabled processes to drive better client experience, business optimization, and workforce excellence. This role requires an advanced background of consumer, product, and digital execution experience and the ability to independently and proactively develop rapport with senior leaders, and establish the strategy for key initiatives ...