Manager Command Center Operations at Bombardier

Join Bombardier as a Manager of Command Center Operations, ensuring 24x7 IT service reliability in a hybrid work setting. Lead a high-performing team while enhancing operational excellence and stakeholder communication.
This key leadership role requires managing Command Center Operations at Bombardier, focusing on IT monitoring, incident management, and service reliability. You will oversee compliance with standard operating procedures and continuously improve IT service delivery. Collaborating with internal teams and vendors, you will address operational challenges and drive automation initiatives for enhanced service reliability.
Key Responsibilities:
• Lead 24x7 Command Center operations and monitoring services
• Manage incident and alert processes across IT infrastructure
• Ensure adherence to SLAs, KPIs, and performance standards
• Propose automation initiatives to reduce service disruptions
• Govern ServiceNow ITSM processes for incident management
Require...