Manager, Billing Quality and Process Improvement

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

JOB SUMMARY

Quality Manager, Billing oversees and manages the execution of monthly Billing Quality including Process Improvement, Auditing, Training and Analytics. Engages and communicates progress, manages expectations of a large, varied group of key stakeholders and ensures mitigation plans are implemented and adopted.

Essential Duties and Responsibilities

+ Defines and implements quality management and measurement processes for managing billing quality and metrics as it pertains to reconciliation, adjustments, rebates, timelines, accuracy, volatility and completeness.
+ Conducts root cause analysis and defi...