Management Executive (NS Registration and Enlistment Centre)

Employment Type: Contract

Monthly Salary: 3500

Location: Depot Road

• To Manage quality assurance of replies of public enquiries received by NSREC via CRM, MP referrals and counter services.
• To supervise the processing and escalation of public enquiries by the CRM teams and ensure achievement of SLA KPIs
• To manage CRM team to achieve high performance and maintain high morale.

• To conduct monthly random “audit” on the replies by our CRM teams and services transacted over CMPB counter.
• To formalise annual training plan, conduct sharing and training plan, conduct sharing and training sessions to enhance the knowledge, competency, customer service skills and evaluate training of CRM teams and frontline counter staff.
• To work with NSREC and CMPB Biz owners to...