Major Incident Manager - ITIL & ITSM

Role: Major Incident Manager - ITIL & ITSM Work Model: Hybrid 3 Days per Week Onsite Experience Required: 7+ Years Position Summary We are seeking an experienced Major Incident Manager (MIM) to lead critical incident management activities and ensure rapid restoration of IT services. The ideal candidate will possess strong ITIL knowledge, excellent communication skills, and proven experience managing high-severity incidents in enterprise environments. This role requires coordinating technical teams, business stakeholders, and leadership during major incidents, acting as the central point of communication, driving incident resolution, and facilitating continuous service improvement. Key Responsibilities Incident Coordination & Management Lead and manage Major Incident (MI) bridge calls to ensure effective and timely incident resolution. Coordinate with technical support teams, business stakeholders, vendors, and management throughout the incident lifecycle. Prioritize incident respon...