Maintenance - MEX - Road Service Agent

ROAD SERVICE AGENT

Responsible for the oversight and successful execution of road call service requests which includes, but is not limited to, working with vendors, truck dealerships and C.R. England facilities. Responsible for the oversight of the repair, which may include but is not limited to validation that all DOT/CSA and Safety standards have been provided with proper tire and break depth documentation; evaluating repair invoices for accurate repair times both in labor and parts pricing; etc. The individual will interface with drivers, technicians, operational staff, emergency response teams, safety, compliance, shop management and vendor field personnel. In addition to correctly facilitating the on‑road service repair/call, the individual will be required to accurately enter and track the road call information into multiple C.R. England truck maintenance software applications.

Duties & Responsibilities

• Interface with customers, partners, f...