Machine Learning Engineer - AI-Driven Support

Drive innovative support solutions at the company as a Machine Learning Engineer within the Support Experience team. Focus on deploying ML models to enhance self-service capabilities.This role involves collaborating across departments to implement effective ML solutions that improve user assistance. You will design and refine advanced models for conversational agents, optimizing support workflows. Your expertise will help enhance the efficiency and reliability of the company’s user support platforms.Key Responsibilities:
• Design ML models for self-serve support enhancement
• Optimize conversation models and resolution workflows
• Build pipelines for training and evaluating models
• Implement features to improve data processing for support
• Collaborate on new AI-driven support initiativesRequirements:
• Bachelor's Degree in relevant field
• 3+ years of experience in AI/ML systems
• Strong proficiency in Python and ML frameworks
• Familiar with LLM applicatio...