Opportunity Description
Responsibilities
- Bookings
- Customer Support
- Dedicated Account Desk Enquiries (Ad Hoc)
- Relationship Management
- Tracking & Monitoring Solutions (Including Prevention)
- Dedicated Customer Support
- Account Creation & Process Onboarding
- Customer Inquiry and Providing Quotes
- Complaint Handling / Issue Resolution
- Case Management / Service Recovery
- Pro‑active Prevention
- Claims Handling / Escalated Issue Resolution
- Tracking Customer Relationship Management
The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.
Qualifications
- Interpersonal skills
- Written & verbal communication skills
- Team working skills
- Microsoft Office & PC skills
- Problem solving skills
- High School diploma (Some college preferred)
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