LM008: Sr Service Agent

Sr Service Agent

Job ID: RC LM008

Location: Av Palmas 102 Fracción F Colonia Rancho Alegre II, Coatzacoalcos, Mexico

Employment Type: Full time

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels may:

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedures

General Job Description

• Performs a variety of over-the-counter customer service, administrative, and clerical duties requi...