Level 3 Support Technician

SUMMARY

This role is tailored for a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload. You will handle everything from everyday support requests to complex technical escalations from other team members. While 95% of your day is focused on technical resolution and project support, you will also wear a "Service Coordinator" hat about 5% of the time—helping triage tickets, manage client expectations, and ensure streamlined service delivery. This position offers a distinct growth trajectory, with the goal of training you to independently lead and execute IT projects within the next year.

JOB RESPONSIBILITIES

• Diverse Technical Support: Handle a wide variety of technical issues, seamlessly shifting from standard low-level support tickets to acting as an escalation point ...