Opportunity Description
Join Insight Global as a Level 2 Application Support Analyst in St. Jacobs, ON. Deliver top-notch support for critical retail systems and be part of a dynamic on-site team.
This six-month contract involves troubleshooting Level 1 escalations and providing technical expertise to in-store applications. Ideal candidates will possess strong troubleshooting abilities and experience in customer service. Be prepared for flexible hours and after-hours support shifts.
Key Responsibilities:
• Resolve escalated technical issues from Level 1
• Diagnose software and hardware glitches
• Support application upgrades and system testing
• Ensure exceptional customer service to store staff
• Contribute to after-hours support duties
Requirements:
• 8-10 years experience in Level 2 support
• Proficient in software and system troubleshooting
• Familiarity with Windows/SUSE Linux OS
• Excellent communication skills for customer engagement
• Willingness to work flexible...
This six-month contract involves troubleshooting Level 1 escalations and providing technical expertise to in-store applications. Ideal candidates will possess strong troubleshooting abilities and experience in customer service. Be prepared for flexible hours and after-hours support shifts.
Key Responsibilities:
• Resolve escalated technical issues from Level 1
• Diagnose software and hardware glitches
• Support application upgrades and system testing
• Ensure exceptional customer service to store staff
• Contribute to after-hours support duties
Requirements:
• 8-10 years experience in Level 2 support
• Proficient in software and system troubleshooting
• Familiarity with Windows/SUSE Linux OS
• Excellent communication skills for customer engagement
• Willingness to work flexible...
Interested in this opportunity? Apply now through Expertini.
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