Level 2 It Support Specialist (Client-Facing) (Huila)

About the Role

Solvo Global is looking for a Level 2 IT Support Specialist with strong client‑facing skills to provide advanced technical support in modern, fast‑paced environments. The role blends technical expertise with daily interaction with end users, primarily within startup and remote work environments. The ideal candidate will resolve complex technical issues while ensuring a clear, empathetic, and high‑quality support experience. It is a key position impacting overall client experience.

Responsibilities

Technical Support (Tier 2)

• Provide advanced technical support for escalated issues (Tier 2)
• Troubleshoot and resolve issues related to macOS, Apple environments, Networking (VPNs, connectivity), Google Workspace and Microsoft 365 SaaS platforms
• Document solutions clearly and in a reusable format
• Collaborate with Tier1 and Tier3 teams to resolve complex issues

User & Device Management