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Level 2 IT Support at Brookfield Renewable
Brookfield Renewable Partners L.P.
Opportunity Description
Take your IT expertise to Brookfield Renewable as a Level 2 IT Support Technician, delivering top-notch deskside and remote support. This role is your gateway to contribute to sustainable energy solutions while honing your technical skills.
In this pivotal role, you'll handle complex technical issues beyond Level 1 support, ensuring user satisfaction and operational efficiency. With extensive experience in IT support, you will engage in device management, customer training, and security incident escalation, optimizing service delivery across the organization.
Key Responsibilities:
• Resolve escalated service requests effectively
• Provide tech support for various hardware and software
• Conduct device imaging, deployments, and repairs
• Oversee user connectivity and access management
• Train Service Desk personnel and improve service processes
Requirements:
• Minimum 5 years in end-user IT support
• Profic...
In this pivotal role, you'll handle complex technical issues beyond Level 1 support, ensuring user satisfaction and operational efficiency. With extensive experience in IT support, you will engage in device management, customer training, and security incident escalation, optimizing service delivery across the organization.
Key Responsibilities:
• Resolve escalated service requests effectively
• Provide tech support for various hardware and software
• Conduct device imaging, deployments, and repairs
• Oversee user connectivity and access management
• Train Service Desk personnel and improve service processes
Requirements:
• Minimum 5 years in end-user IT support
• Profic...
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