Opportunity Description
Elevate your career in technical support as a Level 2 Specialist at Quadbridge in Montreal. Provide expert solutions in a dynamic, hybrid work setting while enhancing security and infrastructure support.
In this role at Quadbridge, you'll bring your technical support experience to help clients resolve complex networking, security, and infrastructure issues. As a valued member of the Managed Services team, your contribution will directly impact client satisfaction and system reliability. You will work collaboratively while fine-tuning your skills in troubleshooting, documentation, and technical communication.
Key Responsibilities:
• Resolve technical incidents across various client configurations
• Maintain documentation and ensure adherence to SLAs
• Troubleshoot network infrastructure and VPN connections
• Support and manage security appliances and policies
• Mentor junior technicians on best practices
Requirements:<...
In this role at Quadbridge, you'll bring your technical support experience to help clients resolve complex networking, security, and infrastructure issues. As a valued member of the Managed Services team, your contribution will directly impact client satisfaction and system reliability. You will work collaboratively while fine-tuning your skills in troubleshooting, documentation, and technical communication.
Key Responsibilities:
• Resolve technical incidents across various client configurations
• Maintain documentation and ensure adherence to SLAs
• Troubleshoot network infrastructure and VPN connections
• Support and manage security appliances and policies
• Mentor junior technicians on best practices
Requirements:<...
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