LensCrafters - Store Manager 3 - #925 Surrey BC

LensCrafters is a leading vision care provider dedicated to pairing state‑of‑the‑art technology with a truly personal approach to eye care.

Position: Full‑Time

Store #: LensCrafters

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging company‑provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
• Attract and hire highly engaged team members to ensure the store has the ...