Opportunity Description
Job Description
This role is responsible for managing employee accommodation requests that have escalated to our team by our third-party administrator. Additionally, this role engages with employees who have questions regarding leave of absence or time away from work.
- Support operations of reasonable accommodations under the Americans with Disabilities Act as Amended (ADAAA), working alongside our third party co-sourcing partner. Co-sourcing partner begins the interactive process; Global Process Delivery becomes involved to support more complex accommodation requests.
- Support operations of leave of absence and disability programs by resolving employees’ pay-related questions and/or vendor management related concerns.
- Support employees’ queries by applying functional knowledge and relevant experience and using an empathetic, customer-service mindset.
- Ensure compliance with relevant benefits laws, regulations, and company policies across the region.
- Follow do...
This role is responsible for managing employee accommodation requests that have escalated to our team by our third-party administrator. Additionally, this role engages with employees who have questions regarding leave of absence or time away from work.
- Support operations of reasonable accommodations under the Americans with Disabilities Act as Amended (ADAAA), working alongside our third party co-sourcing partner. Co-sourcing partner begins the interactive process; Global Process Delivery becomes involved to support more complex accommodation requests.
- Support operations of leave of absence and disability programs by resolving employees’ pay-related questions and/or vendor management related concerns.
- Support employees’ queries by applying functional knowledge and relevant experience and using an empathetic, customer-service mindset.
- Ensure compliance with relevant benefits laws, regulations, and company policies across the region.
- Follow do...
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