Leasing Call Centre Agent at Head Office

Elevate your customer service career as a Leasing Call Centre Agent at our Head Office. This role focuses on managing inquiries, pre-screening prospects, and scheduling appointments effectively.
Join our dynamic Leasing team to provide an exceptional first contact experience for prospective residents. As a Call Centre Agent, you will handle inbound and outbound communications, ensuring timely and accurate information delivery regarding properties. Your proactive approach will enhance occupancy rates by managing leads and supporting Leasing Specialists seamlessly.
Key Responsibilities:
• Respond to leasing inquiries via phone, email, and digital channels
• Provide accurate information about property features and pricing
• Pre-screen prospects to assess their suitability
• Schedule property tours for Leasing Specialists
• Maintain accurate records in the CRM system
Requirements:
• 1–2 years in customer service or call centre roles
• Experience in real estate...