Opportunity Description
Take charge of technical communications as a Lead Technician with Collins Aerospace. Drive effective problem resolution and maintain high-quality service levels for customers.
This onsite position entails overseeing operations, managing customer assets, and tracking service incidents. You will develop documentation for operational efficiency while mentoring your team to ensure excellence in service. A focus on compliance with ISO standards will be pivotal in your role.
Key Responsibilities:
• Lead day-to-day site operations and technical coordination
• Facilitate incident management and root-cause analysis
• Mentor site personnel to enhance accountability and safety
• Conduct technical analysis of products and implementations
• Manage quality issues and foster positive customer relationships
Requirements:
• Relevant university degree or 6 years of equivalent experience
• Must be a Canadian citizen for security access
• Bilingual in English and French re...
This onsite position entails overseeing operations, managing customer assets, and tracking service incidents. You will develop documentation for operational efficiency while mentoring your team to ensure excellence in service. A focus on compliance with ISO standards will be pivotal in your role.
Key Responsibilities:
• Lead day-to-day site operations and technical coordination
• Facilitate incident management and root-cause analysis
• Mentor site personnel to enhance accountability and safety
• Conduct technical analysis of products and implementations
• Manage quality issues and foster positive customer relationships
Requirements:
• Relevant university degree or 6 years of equivalent experience
• Must be a Canadian citizen for security access
• Bilingual in English and French re...
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