Lead Technical Services At Ntt Data Toronto

Advance your career as a Senior Team Lead for Technical Services at NTT DATA, where you will enhance IT infrastructure management in a hybrid work setting. Ensure continuous client satisfaction through meticulous incident management. As a pivotal management figure, you will lead service operations and foster a high-performing team culture.

Your responsibilities will include managing complex technical incidents and overseeing service level agreements. Make a mark by innovating service procedures in a diverse work workplace.

Key Responsibilities

• Provide leadership for service offer management
• Set client satisfaction standards and policies
• Address escalated client concerns with solutions
• Manage transitions from sales to operational support
• Ensure client systems are operational and configured

Requirements

• Extensive experience in technical services
• Solid leadership and mentoring abilit...