Opportunity Description
Advance your career as a Senior Team Lead for Technical Services at NTT DATA, where you will enhance IT infrastructure management in a hybrid work setting. Ensure continuous client satisfaction through meticulous incident management.
As a pivotal management figure, you will lead service operations and foster a high-performing team culture. Your responsibilities will include managing complex technical incidents and overseeing service level agreements. Make a mark by innovating service procedures in a diverse work environment.
Key Responsibilities:
• Provide leadership for service offer management
• Set client satisfaction standards and policies
• Address escalated client concerns with solutions
• Manage transitions from sales to operational support
• Ensure client systems are operational and configured
Requirements:
• Extensive experience in technical services
• Strong leadership and mentoring abilities
...
As a pivotal management figure, you will lead service operations and foster a high-performing team culture. Your responsibilities will include managing complex technical incidents and overseeing service level agreements. Make a mark by innovating service procedures in a diverse work environment.
Key Responsibilities:
• Provide leadership for service offer management
• Set client satisfaction standards and policies
• Address escalated client concerns with solutions
• Manage transitions from sales to operational support
• Ensure client systems are operational and configured
Requirements:
• Extensive experience in technical services
• Strong leadership and mentoring abilities
...
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