Opportunity Description
Join MaintainX as a Lead Systems Administrator focused on optimizing support operations for thousands of enterprise clients. Enhance resiliency and ensure automated workflows that boost support efficiency.
As a crucial member of our technical team, you will manage our intricate Zendesk environment and ensure optimal integrations with systems like n8n and Zapier. You will have full accountability for executing QA processes, maintaining disaster recovery documentation, and crafting dashboards to deliver visibility into support metrics. The role requires a mix of technical expertise and strong documentation skills to streamline support workflows.
Key Responsibilities:
• Manage Zendesk's routing logic and Contextual Workspaces
• Develop and maintain integrations with support software
• Define QA processes, including UAT and regression testing
• Implement disaster recovery measures for support systems
• Create comprehensive technical d...
As a crucial member of our technical team, you will manage our intricate Zendesk environment and ensure optimal integrations with systems like n8n and Zapier. You will have full accountability for executing QA processes, maintaining disaster recovery documentation, and crafting dashboards to deliver visibility into support metrics. The role requires a mix of technical expertise and strong documentation skills to streamline support workflows.
Key Responsibilities:
• Manage Zendesk's routing logic and Contextual Workspaces
• Develop and maintain integrations with support software
• Define QA processes, including UAT and regression testing
• Implement disaster recovery measures for support systems
• Create comprehensive technical d...
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