Lead Program Manager

Overview

The Senior Program Manager drives operational program execution across the Contact Center Technology Services portfolio. This role ensures continuous improvement initiatives, platform maintenance and technology improvements, service operations backlog, and business-sponsored projects are delivered with rigor, transparency, and alignment to the service strategy. Working closely with service managers, this position translates operational demand into structured delivery plans and maintains delivery cadence across contact center platforms. Within McKesson's enterprise contact center technology function, the Senior Program Manager partners with engineering and service management leaders to coordinate sprint planning, release management, and cross-platform dependency resolution. The role leverages AI-enabled tools and automation to accelerate delivery reporting, improve decision-making, and drive continuous improvement in program management practices. This position i...