Lead IT Service Manager in Ottawa

Elevate IT support services at General Dynamics Mission Systems-Canada as an IT Services Manager in Ottawa. Take charge of user experience while ensuring compliance and operational excellence.

Your role will encompass leadership of both the Service Desk and End User Services teams, ensuring quality IT support for employees across Canada. You’ll be instrumental in implementing ITIL-based processes and enhancing IT tools like ServiceNow. Effective communication with stakeholders will facilitate alignment with organizational needs.

Key Responsibilities: • Oversee IT support teams for effective service delivery • Drive ITIL practices in service operations • Conduct detailed asset management for software and hardware • Collaborate with IT leaders for strategic direction • Create support schedules for user engagement

Requirements: • Degree or diploma in IT, engineering, or similar field • Proven experience in managing IT services • Strong leadership and coaching sk...