Opportunity Description
Step into the role of Lead Incident Specialist at Bell Mobility, where you'll spearhead the incident management process. Your leadership will ensure quick resolutions and enhance team efficiency.
As a key player in the Radio operations team, you will address incidents promptly, leading investigations while developing comprehensive protocols. Your expertise in ITIL and ability to manage high-volume data will play a critical role in minimizing incident impacts.
Key Responsibilities: • Manage and oversee the incident resolution workflow • Analyze incidents to determine root causes • Document troubleshooting steps and resolutions • Collaborate with teams to maintain compliance with protocols • Follow up on unresolved tickets to uphold service agreements
Requirements: • Degree in IT, engineering, or similar • Certification in ITIL v3 required • Three or more years in a service management role • Strong verbal and written communication skills • Proven problem-solvin...
As a key player in the Radio operations team, you will address incidents promptly, leading investigations while developing comprehensive protocols. Your expertise in ITIL and ability to manage high-volume data will play a critical role in minimizing incident impacts.
Key Responsibilities: • Manage and oversee the incident resolution workflow • Analyze incidents to determine root causes • Document troubleshooting steps and resolutions • Collaborate with teams to maintain compliance with protocols • Follow up on unresolved tickets to uphold service agreements
Requirements: • Degree in IT, engineering, or similar • Certification in ITIL v3 required • Three or more years in a service management role • Strong verbal and written communication skills • Proven problem-solvin...
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