Opportunity Description
Elevate guest experiences as a Lead in Guest Relations at WinSport. Oversee operations, mentor a dynamic team, and ensure exceptional customer service every day.
As the Team Lead, you'll report to the Director of Guest Experience and support the Manager with daily operations. Your role is crucial in coaching team members, maintaining venue schedules, and ensuring a professional atmosphere. Strong leadership is key as you inspire your team to prioritize customer needs and maintain a welcoming environment.
Key Responsibilities:
• Supervise daily Guest Relations operations across venues
• Coach and mentor Guest Relations team members
• Conduct performance check-ins and goal setting
• Assist in training development for team members
• Manage daily cash float and reconciliation
Requirements:
• 3+ years in customer service roles
• 2+ years of team leadership experience
• Strong communication and organizational skills
• Proficiency in POS software and cash h...
As the Team Lead, you'll report to the Director of Guest Experience and support the Manager with daily operations. Your role is crucial in coaching team members, maintaining venue schedules, and ensuring a professional atmosphere. Strong leadership is key as you inspire your team to prioritize customer needs and maintain a welcoming environment.
Key Responsibilities:
• Supervise daily Guest Relations operations across venues
• Coach and mentor Guest Relations team members
• Conduct performance check-ins and goal setting
• Assist in training development for team members
• Manage daily cash float and reconciliation
Requirements:
• 3+ years in customer service roles
• 2+ years of team leadership experience
• Strong communication and organizational skills
• Proficiency in POS software and cash h...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position