Lead, Global Service Desk

Associate Manager, Global Service Desk

We have an opportunity for an Associate Manager, Global Service Desk to join our team in Mexico, reporting to Director, Global Service Desk in India. In this role, you will be responsible for people leadership and frontline IT service delivery across the North America region, bringing strong technical expertise and customer-facing skills across Service Desk operations, Client Engineering, and end‑user IT experience.

Be a Contributor — What You’ll Do

• Develop user‑facing portals and digital experiences on the ServiceNow platform
• Lead and mentor a geographically distributed support team serving North America users
• Provide and oversee frontline support for desktop and laptop systems, endpoint platforms, and core user productivity tools
• Manage new hire and offboarding processes, including user account provisioning, email setup, system access, role assignments, device imaging, deploym...