Opportunity Description
Shape exceptional client experiences with Scotiabank as a Lead Experience Design Strategy in Toronto. Utilize your expertise in service design and stakeholder collaboration to create impactful customer journeys.
In this key role, you will lead the design and implementation of end-to-end customer experiences. With a focus on human-centric design, you'll drive initiatives that connect customer insights and organizational strategy. Proficiency in research methodologies and systems thinking will help you uncover opportunities and improve processes.
Key Responsibilities:
• Design customer-centric products, services, and experiences
• Lead customer research to identify deep human needs
• Drive CX initiatives from discovery to execution
• Synthesize data into prioritized experience opportunities
• Facilitate workshops and co-creation sessions for cross-functional teams
Requirements:
• 5+ years in service design, CX or ...
In this key role, you will lead the design and implementation of end-to-end customer experiences. With a focus on human-centric design, you'll drive initiatives that connect customer insights and organizational strategy. Proficiency in research methodologies and systems thinking will help you uncover opportunities and improve processes.
Key Responsibilities:
• Design customer-centric products, services, and experiences
• Lead customer research to identify deep human needs
• Drive CX initiatives from discovery to execution
• Synthesize data into prioritized experience opportunities
• Facilitate workshops and co-creation sessions for cross-functional teams
Requirements:
• 5+ years in service design, CX or ...
Interested in this opportunity? Apply now through Expertini.
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