Lead Engineer in Grid Automation Support

Drive technical excellence as a Lead Engineer specializing in grid automation at our Global Customer Support team. Provide L3 technical support and enhance customer interactions in a fast-evolving industry.
In this pivotal role, you will lead engineering efforts in the customer application domain, offering top-tier technical support for products like P40 and legacy systems. Your collaboration with sales, product management, and R&D teams will ensure high-quality solutions that meet commercial needs. This position emphasizes problem-solving, training, and customer engagement while navigating complex technology landscapes.
Key Responsibilities:
• Deliver L3 support across multiple product platforms
• Design and optimize protection applications for complex schemes
• Prepare 8D and engineering reports for customer communications
• Conduct customer training related to new product evolutions
• Lead customer events like seminars and pilot projects
Requirements:
• En...