Lead, Digital Process Transformation

As the Lead of Digital Process Transformation, you are the architect of efficiency for the U.S. Operations team. You will bridge the gap between high-level data strategy and ground-level execution. Your goal is to take identified savings opportunities and design the processes required to realize them, with a focus on Digital-First approach. You don't just map workflows; you engineer the future of how our Field and Contact Center teams operate.

Key Responsibilities

• Design for Impact: Apply Lean Six Sigma methodologies to design and re-design end-to-end operational processes, with a heavy focus on Lean Digital (AI-human handoffs, automation, and data flow).
• The Blueprint Provider: Deliver Ready-to-Execute process packages for U.S. Field and Contact Center teams, ensuring every solution is seamless, risk-mitigated, and measurable.
• Value Realization: Partner with Data Translators...