Opportunity Description
Microserve is seeking a Lead Client Delivery Manager to enhance client service experiences remotely across Canada. This role focuses on managing high-profile client accounts and leading the CDM team’s service delivery.
As the Lead Client Delivery Manager, you will direct end-to-end client service, maintaining client relations and overseeing the Client Delivery Manager team. Your leadership ensures service standards are met in line with Microserve's operational practices while fostering collaboration among internal teams and clients.
Key Responsibilities:
• Build strong relationships with client stakeholders
• Manage communications and service requests efficiently
• Facilitate client meetings and track action items
• Oversee incident communications and resolutions
• Review client contracts for compliance and opportunities
Requirements:
• Proven experience in client service management
• Excellent communication and leadership skills
• High attention to det...
As the Lead Client Delivery Manager, you will direct end-to-end client service, maintaining client relations and overseeing the Client Delivery Manager team. Your leadership ensures service standards are met in line with Microserve's operational practices while fostering collaboration among internal teams and clients.
Key Responsibilities:
• Build strong relationships with client stakeholders
• Manage communications and service requests efficiently
• Facilitate client meetings and track action items
• Oversee incident communications and resolutions
• Review client contracts for compliance and opportunities
Requirements:
• Proven experience in client service management
• Excellent communication and leadership skills
• High attention to det...
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