L3 Application Support Engineer

ROLE: L3 SUPPORT ENGINEER LOCATION : ITAIM BIBI, SAO PAULO, BRAZIL. WORKING MODEL : ONSITE (5 DAYS IN A WEEK) LANGUAGE REQUIRED: ENGLISH (FLUENT) EMPLOYMENT TYPE: FULL-TIME Responsibilities:  Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.  Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.  Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.  Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.  Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.  Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy. Minimum qualifications:  Bachelo...