L2 Support Specialist

L2 Support Specialist

Req ID:

Location: Guadalajara, Jalisco (MX-JAL), Mexico

• Actively provide support for resolution of L2 issues with detailed analysis.
• Help in code fixes and rigorous testing where required.
• Maintain knowledge of Unix, SQL and scripting languages.
• Support product servers and clients on cutting‑edge platforms.
• Contribute to continuous improvement and continuous delivery.
• Focus on enhancing the performance of applications.
• Work effectively in collaboration with other team members.
• Provide technical feedback and support to development teams.
• Perform detailed root cause analysis (RCA) of issues in production and implement corrective actions.
• Demonstrate validated collaboration and communication skills, capable of leading in a global environment.