L2 IT Support Specialist Role

Join AOS as a Senior IT Support Specialist (L2) and enhance client interactions through exceptional onsite technical support. This role highlights trust-building and client collaboration in technology environments.
In this position, you'll act as an escalation expert, working directly at client locations. You will facilitate system adoption, deliver professional support, and foster relationships with client teams. Your ability to communicate effectively and build trust will impact client operations positively, making your role vital to their success.
Key Responsibilities:
• Serve as a trusted technical partner for clients
• Assist employees with daily technical needs onsite
• Proactively communicate to enhance client satisfaction
• Identify improvements for client technology environments
• Balance client advocacy with business priorities
Requirements:
• Commitment to exceptional client service delivery
• Professional demeanor when collaborating with client...