Knowledge Management Specialist

The Knowledge Management Specialist is a subject matter expert for the organisation’s Knowledge Management (KM) platforms, supporting the Knowledge Management Product Owner in ensuring that all platform changes and deliveries are fit for purpose, technically sound, and aligned to business requirements.

The role focuses on platform capability, integrations, and operational enablement, working closely with Vendors, Channel Operations (ChOps), and internal/external delivery teams.



What You'll Do:

 

Knowledge Management Subject Matter Expertise

• Act as a Knowledge Management SME, for YEXT & SCIO Contact Centre KM tools providing expert input into platform capabilities, integrations, and usage across channels.
• Support the Product Owner by validating that proposed solutions and deliveries are fit for purpose and meet business and operational needs.
• Provide input ...