Key Account Executive - Contact Center Inside Sales

Job Purpose

Key Account Executive is responsible for expanding our company's existing CX customer base. Driving revenue growth by identifying and capitalizing on opportunities to upsell contact center solutions to our current customer base. This role involves understanding customer needs and presenting tailored solutions that add value to their experience while meeting their evolving requirements. The individual will work closely with the client success team to ensure seamless integration of upselling strategies, ultimately contributing to the company’s overall growth and customer retention goals.

Duties

• Generate new CX business opportunities by proactively educating current key customers in a very targeted and strategic approach.
• Understand customer needs and requirements.
• Conduct product demonstrations and presentations to potential clients virtually.
• Work closely with internal teams to develop and propose solutions that ...