JuniorSupport Engineer (Bogotá)

Responsibilities

• Ensure all requests, incidents, and queries are properly triaged in the Service Management tool within agreed SLAs.
• Evaluate business processes, identify areas for improvement, and implement effective solutions.
• Conduct requirements analysis to understand objectives clearly.
• Document and effectively communicate results.
• Collaborate with clients, technicians, and managerial staff to ensure alignment.
• Ensure solutions meet both business needs and technical requirements.
• Perform user acceptance testing (UAT) to validate functionality.

Qualifications

• At least 1 year of experience as L2 Support Engineer.
• Proficient in English language (B2+ or higher).
• Strong written and verbal communication skills.
• Experience in customer-facing roles.
• Basic understanding of Internet fundamentals (e.g., Servers, Packages, IPs, Clients).
• Proficienc...