Junior/Middle Client Support Specialist Id73386

Job DescriptionAgileEngine is an Inc. **** company that creates award‐winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people‐first culture has earned us multiple Best Place to Work awards.Why Join UsIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
About the RoleWe are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing.
You will develop expert‐level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross‐functional escalations.
The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast‐paced, self‐directed enviro...