Junior technical support analyst

Junior Customer Support Analyst (Technical Support)

About the Opportunity

We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms.

This is a long-term remote opportunity for professionals based in Brazil who enjoy solving problems, helping customers, and working closely with product and engineering teams in a fast-paced environment.

The ideal candidate combines strong customer service skills with technical curiosity and the ability to troubleshoot software-related issues.

Key Responsibilities Serve as the first point of contact for customer support inquiries. Capture and document critical issue details within the ticketing system. Troubleshoot software and platform-related issues through investigation and testing. Guide customers through troubleshooting steps and identify whether issues are technical defects or user knowledge gaps. Maintain clear and ...