Junior it support specialist (batch operator)

Job Description

Providing advanced after-hours IT operational support to ensure the stability, availability, and readiness of enterprise systems, applications, and batch processes.

Key Responsibilities User Support: Provide first-line support to internal users and systems during after-hours operations by responding to alerts, incidents, and service disruptions. Ensure timely resolution or escalation of issues impacting business services. Batch Process Management: Monitor and manage scheduled batch processes using enterprise job scheduling tools (e.g., Dollar Universe, Control‑M). Ensure successful completion of batch cycles and investigate failures to minimise business impact. Production Monitoring: Continuously monitor infrastructure, applications, and services using enterprise monitoring tools (e.g., Dynatrace, Cloud Watch, Grafana). Identify anomalies, performance degradation, and failures, and initiate corrective actions. Conduct morning health checks for core applications...