Opportunity Description
The Job
Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.
Work Model
100% Work from Office (5 Days a Week)
Shift Pattern
Rotational Shifts & Rotational Week Offs
Operations and Administration
- Provide 1st line support using ServiceNow Live Chat & Phone service. Prompt responding is vital.
- Provide remote/virtual support using Zoom or other remote tools available to technicians.
- Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
- Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.
Escalations, Collaboration, and Documentation
- Record Incidents accurately and timely in the ServiceNow ticket management system.
- Identifying outdated docu...
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