Journey Management Specialist – Customer Journey & Intelligence

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.OVERVIEW:We are seeking a Journey Management Specialist to help improve how customers experience Alberta Blue Cross services across channels.In this role, you will lead customer journey work for priority services - bringing together customer insights, data, and collaboration across teams to identify opportunities for improvement. You will partner closely with stakeholders from across business areas including our Experie...