Jobber Customer Retention Specialist (Vancouver)

Make a difference for customers as a Retention Specialist at Jobber. Help clients overcome hurdles, rediscover value, and enhance their businesses with tailored solutions.

In this crucial role on Jobbers Customer Success team, you will protect recurring revenue while guiding customers through challenges that may lead to cancellation. By engaging in consultative conversations, youll explore the underlying reasons for disengagement and connect clients with solutions that bolster their experience. Collaborate with cross-functional teams to share insights and continuously improve customer interactions.

Key Responsibilities

• Engage customers at risk of subscription cancellation
• Conduct proactive outbound calls to prevent churn
• Facilitate sessions to unlock Jobber’s full value
• Use a consultative approach to uncover churn causes
• Protect and retain recurring revenue through strategic guidance

Requirements