Technical Support Software Engineer

Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We are a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real‑time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter.

Role Overview

As a Technical Support Software Engineer, you will serve as the Level 1 (L1) support and primary point of contact for customers using Derq's hardware, software, and connected roadside systems. You will triage incoming support tickets, independently resolve common issues, and escalated more complex cases to L3 (Engineering, ML Ops & QA) teams with clear and...