Technical Support Representative (Non-Voice)

Company: Total Shape Location: Remote (Work from Home) Salary: $1,000 – $1,300 USD per month (depending on experience) Position Overview: We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication. Responsibilities: Respond to customer inquiries via email and chat in a professional, timely manner Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts Guide users through processes step-by-step with clear instructions Escalate unresolved issues to the appropriate internal teams Maintain accurate records of support interactions Contribute to the development of help center articles and internal documentation Requirements: Excellent written English with a friendly, professional tone Previous experience...