Technical Support Expert at OpenText

Become a Technical Support Expert at OpenText in Ontario, focusing on delivering premium support for Bricata products. Help foster digital transformation with your expertise and customer service skills.
In the role of Technical Support Expert, you'll utilize over 7 years of experience to tackle complex customer issues, ensuring their success with OpenText solutions. Your responsibilities will encompass leading customer discussions, coordinating with engineering teams, and articulating product deficiencies for continuous improvement. Providing exceptional service while nurturing customer relationships will be key.
Key Responsibilities:
• Ensure high-quality technical support delivery
• Diagnose and troubleshoot intricate technical problems
• Conduct regular customer business reviews and calls
• Work closely with engineering on product enhancements
• Develop and update knowledge base articles and resources
Requirements:
• Over 7 years of similar technical suppo...