Technical Support Engineer

Why this role

As our Technical Support Engineer, you will be talking directly to active and prospective Snyk customers every day. You’ll join our Customer Success team, and you’ll work directly alongside our talented engineering team to help solve the most complex issues.

You’ll spend your time

• Answering our users’ questions through email, chat, and GitHub issues.
• Understanding, reproducing and (where you can) resolving the issues that our customers encounter.
• Diving into our codebase to figure out where the issue lies and what a good solution might look like.
• Escalating to engineering to resolve highly technical issues.
• Ensuring that every user facing an issue knows exactly when they’ll hear back from us and how we’re doing with solving their problem.
• Listening to our users’ needs, keeping track of recurring requests, and representing their voice in product prioritization discussions.
• I...