Technical Support Engineer, B2B SaaS

A dynamic tech company located in Toronto, Canada is seeking a Technical Support Engineer to revolutionize incident management. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, along with 3+ years of experience in technical support, preferably in a B2B SaaS environment. Responsibilities include managing customer inquiries, providing exceptional technical support, and maintaining comprehensive documentation. This position offers competitive compensation and a hybrid work model, requiring onsite presence three days a week.
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