Technical Support Analyst

Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.

Provide an elevated level of support to the regional executive and executive assistants in the region

Provide technical expertise and support for desktop related projects (20%)

Implementation and coordination of hardware and software enhancements and upgrades

Smart hands support for provisioning and supporting of all related IT technologies in regional branches.

Management of regional branch IT assets and coordination of the asset refresh process.

Investigating and recommending technical solutions in support of the desktop environment

Ensure employees have proper documentation to support the products