Technical Lead

Objective:

Own end-to-end technical leadership for Amazon Connect ecosystem and integrations.

Key Responsibilities:

Own

D1 + TPSS integration

with Amazon Connect

Ensure alignment between:

IVR / Contact flows

APIs (Lambda / backend services)

External systems (TPSS, D1 and downstream apps)

Provide

hands-on troubleshooting support

for complex integration issues

Ideal Profile:

Deep

Amazon Connect + AWS (Lambda, API Gateway, S3, Cognito)

experience

Benefit to have background knowledge on FIS D1

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